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iTalkBB = SCAM company = STAY AWAY. First I have to mention that this is an internet based service provider. So please don't compare their rates with your regular phone services. VoIP is really cheap to start with anyways so it actually isn't that big of a deal.

But the most important thing is that this is a SCAM company. My parents opened an account with them recently after approached by their sales. Immediately after my parents told me that they did this, I went online and searched for this company. Unfortunately, the majority reviews are complaints so I called iTalkBB the next day and asked to cancel our plan.

CS Rep:

Told me straight out that their system was down and asked me call back. I refused and demanded to cancel my plan immediately as I have read in other reviews that this is a delay strategy they play with customers. Miraculously, their system "worked" right after I told him that. Either the CS Rep had some magical power to restore their system within secs or he was just lying to me. He took over 10 mins to "verify" my account information, only at the end to say that he needed to transfer me to the Cancellation Dept.. I told him I wanted to cancel at the start of the conversation. He could have transferred me at that point instead of wasting ("delay") time by asking a whole bunch of questions.

Transfer:

Waited for a few mins and was told by the first CS Rep that the Cancellation Dept. "was not available" and that someone will call me back. Again, another delay tactic!!! I was very unhappy and demanded him to get someone who can help me immediately. Again, somehow he was able to get the Cancellation Dept. "available" right after this. So is the dept available or not? Or is this just another one of their tricks to delay the cancellation.

Cancellation Rep:

He tried to talk me into not cancelling my plan but of course I refused. Again, he used about 10 mins to "verify" my information. The account name is a business name but my mom used her personal credit card for payment. Here is the weird part.

Rep - Can you verify your account name?

Me - XXXXXXXXXX

Rep - What is the name on the credit card that was provided to open the account?

Me - XXXXXX

Rep - Why are the two names different?

Me - My mom used a personal card so name on her card is not the same as company (account) name?

Rep - That's fine. Can you repeat the full name on her personal card again so I can update our record?

I am cancelling my account. They should have deleted all payment information. Why do they need to update record of a payment related information (that they didn't have to start with) ? It seems so fishy because it only causes me to suspect that they want to put unauthorized charges (happened to some customers) on the card after our plan was cancelled.

Finally after almost an hour on the phone with iTalkBB, the Cancellation Rep cancelled our plan. But here is the catch. He asked that we pay to ship the devices back to their headquarter even though they didn't ship them to me originally. I walked into an actual iTalkBB store next to my house and purchased everything. I had to argue with the Rep on why I should be able to just return everything (brand new uninstalled) back to their store. Their explanation to me is that the stores are independent from their headquarter. That is just the most bizzare thing I have heard. Even if their stores are franchised/individually owned (which they are not anyways), this just doesn't sound right. After an hour of my time being wasted, they finally cancelled my plan and allowed me to return everything back to the store.

And the last SCAM act is right before they ended the phone call, the Rep informed me that I need to return everything back to the store within 15 days because otherwise I would be charged over $100 for everything as a "penalty" for not getting it back to them within the time period. This is such a SCAM act. They advertised for a free 30 days trial. To me, that means if I were to cancel my plan on the 29th day, I should be able to do so. But NO! If you decide to cancel on the 16th day, you are out of luck. Please report them to your local BBB and inform all your friends and families of their unethical business practices.

Reason of review: SCAM.

Preferred solution: I AM DONE WITH THIS SCAM COMPANY. DO NOT EVER CONTACT ME OR I WILL REPORT YOU TO THE POLICE..

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Guest

The exact same thing happened to me, it's utterly impossible to cancel - you really need to be persistent, stand your ground and never waiver to their tactics.

Guest

Ever and never use ITalkBB, it is the worst company in the world. I have called 7 times to request cancellation so far, but not done yet!!

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